Resupply calls that read eligibility, never decide it
Dograh is the self-hostable voice agent platform with an open-source workflow builder. Confirm the item, the quantity and the delivery address with patients your system marks as due, then write back the record Medicare's refill rule expects.
One call from due list to shipped order
Load what the patient is due
Pre-Call Data Fetchset to Outbound calls only
When the call connects, your endpoint returns the patient's due items. The agent offers nothing else.
→ Keep eligibility logic in your DME system
Need, quantity and address
Variable extractioneach answer recorded as the patient said it
The agent reads the address on file back, so a box never ships to an old home.
→ Send new addresses to staff before anything ships
The refill record, every call
Webhookthe outcome goes to your DME system
Name, date of contact, each item and the patient's affirmative response arrive with the recording link.
→ Keep the recording as the exact record
Reads from, writes to, runs on
The patient confirms a date of birth and one reference first
Webhook node, retried automatically on a temporary failure
Call transfer to a person runs on Twilio only
Self-host and every order stays on your servers
Orders and addresses stay home
Self-host Dograh and recordings sit on your servers. Audio stays inside your infrastructure only when the models run there too.
Evidence for the claim
The patient's answer is written back on every call, so your refill documentation never depends on someone's notes.
The telephone rule, checked first
Medicare's telephone contact rule is checked where your system builds the call list, before the agent ever speaks.
No per-minute platform fee
Self-host the BSD-2 code and pay only for servers, phone minutes and the model keys you choose. Dograh Cloud has a 1¢-a-minute platform fee.
What changes when the platform is yours
| What you get | Dograh | hosted voice AI platforms |
|---|---|---|
| Open-source code you can read and change (BSD-2) | ✓ | ✕ |
| Self-host on your own servers or on-prem without an enterprise contract | ✓ | ✕ |
| No BAA with the platform vendor when you self-host | ✓ | ✕ |
| Run the whole stack, platform and models, on your own hardware | ✓ | ✕ |
Every patient call, one deep dive each
Does the agent decide who is eligible?+×
No. Your DME system decides who is due. The agent offers only the items the record lists.
Does Dograh send the reminder texts?+×
No. Dograh has no SMS tool. Texts come from your DME system or messaging provider; the agent handles the calls.
Where is the Medicare telephone rule checked?+×
In the logic that builds your call list. By the time the agent is speaking, the contact has already happened.
Can a carer answer for the patient?+×
Yes, if your system lists them as the patient's representative. The record notes who answered.
Does call audio stay on our servers?+×
Only when you self-host Dograh and run the speech and language models on your servers too. With hosted model keys, the audio reaches the provider.
Start with one product line on a test number.
Self-host in one command, or start on Dograh Cloud.
$ curl … start_docker.sh && ./start_docker.sh