Voice AI in Healthcare: Consent, PHI, and Privacy by Design
A guide to privacy by design for healthcare voice agents, following one patient call from consent and the greeting through verification, model calls and transfers to every stored copy of the call.
Read the full guide →Deep Dives in This Series
AI Voice Agents for Hospitals and Health Systems in Canada
How a Canadian hospital or health authority can bring in an AI voice agent through its privacy impact assessment and supplier agreement: where call data sits, who can train on it, which hospital calls an agent can take, and how to size the line.
AI Voice Agents for Telehealth in Australia: Privacy Act Basics
How Australian GP practices and telehealth services can run booking and call-back calls with an AI voice agent under the Privacy Act: which APPs apply, why live audio sent offshore is an APP 8 question, the automated-decision rule from 10 December 2026 and a call design with 000.
AI Voice Agents for Telehealth in Canada: Provincial Privacy Rules
How Canadian clinics, family doctors and nurse practitioners can run virtual care phone calls with an AI voice agent: which provincial privacy law applies, what AI scribe guidance means for phone agents, bilingual call design and keeping call data in Canada.
AI Voice Agents for Telehealth in the UK: A GP Practice Guide
How a UK GP practice or telehealth provider can add an AI voice agent beside its framework phone system: the lawful basis under UK GDPR, telling patients it is an AI, a route to reception, NHS clinical safety and DSPT checks, and keeping call data in the UK.
HIPAA-Compliant Voice AI for Medical Billing Calls
How to run patient billing and balance calls with a voice agent under HIPAA and the TCPA: verify the patient before any amount is spoken, get consent for outbound balance calls, keep voicemails plain and take payment by link or payment line, never by voice.
HIPAA-Compliant Voice AI for Dental Clinics: Front Desk Privacy
How a dental practice runs reception, recall and balance calls with a voice agent under HIPAA: what each call type may say before and after verification, where recall calls turn into marketing, and how a small practice keeps every copy of a call on one server.
HIPAA-Compliant Voice AI for Telehealth: The Calls Around the Visit
How to run telehealth booking, reminder and tech-check calls with a voice agent under HIPAA: what each call may say before and after verification, how the join link stays off the call, where each copy is stored and who else hears the call.
Which Parts of a Voice AI Stack Need a BAA
A layer-by-layer guide to business associate agreements for healthcare voice AI: the carrier, the platform, speech, language and voice models, hosting, traces and tools, across hosted and self-hosted setups.
Verifying Patient Identity Before a Voice Agent Shares PHI
How to build patient identity verification into a healthcare voice agent: keep the record out of the agent, check answers against your own system, and handle failed checks and family callers.
Patient Consent for Automated Healthcare Calls
The consent rules for automated and AI-voice patient calls: HIPAA authorization, TCPA consent and the healthcare exemption, recording consent, opt-outs, and how to build each limit into a voice agent.
What Counts as PHI on a Voice Agent Call
Which parts of a voice agent call count as PHI, from the live audio and the caller's number to recordings, transcripts, logs and traces, and where each copy lives in a self-hosted install.
HIPAA-Compliant Voice AI: What Self-Hosting Changes
What self-hosting changes for HIPAA-compliant voice AI: which call data stays on your servers, which vendors still hear the call and need a BAA, and which safeguards stay with your team.