Survey Calls
Ask the question. Keep the customer's answer.
Dograh runs your CSAT and NPS survey calls, records each answer as it was said, and hands it to the survey system you already use.
01 / WHY DOGRAH
Survey calls that keep the answer intact
Fixed questions, every call
Each question is read as written, so every customer hears the same survey.
Answers captured as said
Each answer is saved to a field, with the transcript and recording as proof.
Your survey system, not ours
Answers reach your survey or CX tool through its API or an after-call webhook.
Opt-outs handled
A request to stop calling is recorded as do-not-call for your suppression list.
02 / VS HOSTED PLATFORMS
What changes when you host it yourself
03 / HOW IT WORKS
From call list to survey record
- 01
Load the call list
Upload customers as a campaign, with calling windows in each customer's time zone.
- 02
Run the survey
The agent opens with a fixed line and asks your questions in order.
- 03
Send the answers
Answers, transcript and recording go to your survey system after the call.
- 04
Act on what they said
Complaints raised on the call go to a person, and every answer waits in your survey tool.
04 / WHERE TEAMS USE IT
One survey agent, many moments
Claims surveys
After a claim closes, ask how it went and keep the answer as said.
After a support call
NPS and CSAT while the experience is still fresh.
After a delivery or visit
Ask whether the order or service visit went as promised.
Patient follow-ups
Post-visit questions, asked in the patient's own language.
05 / QUALITY REVIEW
Grade the agent, not the customer
Dograh's after-call quality review checks how the agent behaved, such as whether it read each question as written. That review never goes into the customer's answer.
Questions
Does the agent score customer satisfaction?+
No. It records each answer as the customer gave it. Scoring and reading the answers stays with your team.
Which survey tools does it work with?+
Any tool with an API. Answers go out through a tool call during the call or an after-call webhook. There is no built-in connector.
Can I run surveys in other languages?+
Yes. Dograh supports 70+ languages, so the same survey can run in each customer's preferred language.
What happens if a customer asks to stop the calls?+
The agent records it as do-not-call, and your system adds the number to its suppression list.
Do outbound AI survey calls need consent?+
Generally, yes. US rules treat AI voices as artificial voices under the TCPA, so prior consent is usually needed. Confirm with counsel.
Can I self-host it?+
Yes. Dograh is open source. Run it on your own servers, with open-weight models if call audio must stay inside your infrastructure.
Hear what customers say, in their own words.
Run your next survey campaign on a voice agent you can host yourself.